Home › FAQs
Frequently asked questions
Everything about pricing, security, insurance, booking and cancellations. Still stuck? We answer WhatsApp in minutes.
Can you collect bags if I’m flying today, and where will I get my luggage?
Yes — we can collect your luggage, keep it secure and store it for the day if you’re flying today. Our staff then meet you at the airport, with luggage typically arriving about 30 minutes before your scheduled time.
Which areas offer pick-up and delivery services?
We cover luggage collection, storage and delivery throughout the UK, mainly focusing on London — at hotels, homes, landmarks, stations and airports.
Where are your storage centres located?
Our storage facilities are strategically placed in key locations across the UK, keeping your luggage close by whether you need it for a few hours or several months.
Is my luggage insured during storage?
Your bags are insured in the rare event of damage or loss. Standard cover is included on every booking, and a higher tier can be added when you ask for your quote.
Can pick-up or drop-off locations be changed?
Yes. Locations can be updated up to 60 minutes before the scheduled time, subject to our terms and conditions.
Are there size or weight restrictions?
We follow baggage size and weight limits similar to airlines to ensure safe handling. Items over 32 kg and oversized or sports items are still accepted — they simply need to be declared when you ask for a quote so we can allocate the right handling.
What storage durations are available?
Short-term storage runs up to 14 days, and long-term storage starts at 30 days with custom arrangements available for extended periods.
How are bags kept secure?
Every bag receives a tamper-proof tag and a verify-code card, and bags are not opened unless required by law. Our facility is monitored by 24/7 CCTV and every journey is tracked live.
What’s the cancellation policy?
You can cancel free of charge up to 2 hours before your booking. Later changes may incur a fee — see our Terms & Conditions.
How early should I book?
Book as far in advance as you can for the best availability, though we accommodate last-minute bookings whenever possible.
How much does luggage storage in London cost?
Every job is quoted on what you actually have — how many bags or boxes, how long we hold them, how far they travel and whether anything is oversized. Send us those details through the quote form and we will come back with an itemised price, usually within the hour. Nothing is added afterwards.
What can’t I put in my bags?
Weapons, explosives, blades over 6 cm, hazardous substances, incapacitating devices, gas and aerosols, controlled drugs, counterfeit goods and live animals requiring permits. Medicines, drones, batteries and fragile equipment can be carried with prior approval. See the full Restricted Items policy.